Cancellation

Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a Fish box after it has been dispatched.

You may cancel the purchase of a Fish Box at any time before the cut off times relevant to your delivery day, by emailing us at homedelivery@sjshellfish.com

Please see below the order days and cut off times for cancellation:

  • If you place an order on Sunday the cut off  time will be 3am on Monday
  • If you place an order on Monday the cut off time will be 3am Tuesday
  • If you place an order on Tuesday the cut off time will be 3am Wednesday
  • If you place an order on Wednesday the cut off time will be 3am Thursday
  • If you place an order on Thursday the cut off time will be 3am Friday
  • If you place an order on Friday the cut off time will be 3am Saturday
  • If you place an order on Saturday the cut off time will be 3am Sunday

Cut-off times may vary in the approach to a bank holiday-please contact us to discuss bank holiday cut off times. Cancellation must be made by email to jamie@sjshellfish.com and cannot be through social media. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you but received by us, in time for the deadline.