Due to the nature of our business, refunds will not be issued once your goods have been dispatched. For health and safety reasons we cannot except any returns.
However, if we have made a genuine mistake, or for some unforeseen reason our fish was not up to our usual high standards, then we will of course help to rectify the situation.
Photographic/video evidence will be required for the fish in question. Please do not throw it away as we need to see it to determine the issue. Email firstname.lastname@example.org for any refunds, please note any complaints without supporting photographic evidence might not be upheld.
If any of your products are damaged in any way upon receipt, please email us at email@example.com within 24 hours. Please attach photographic evidence.